About exchanges and returns
About returns
Returns and exchanges are accepted unconditionally within 7 days. In normal cases, we will accept returns and exchanges unconditionally if you apply for a return within 7 days from the date of arrival of the product.
Use of this (Returns and Exchanges) Service Policy is subject to the following specific conditions:
Orders can be placed by presenting the "order history" (proof of order) enclosed in the product and the outer box.
Please contact us at service-en@caitangtimage.com at any time so that we can provide you with the return address during the return process. After confirming the arrival of the returned product and receiving approval for the return or exchange, we will refund the amount used.
*Important: For product returns and exchanges, please contact service-jp@caitangtimage.com
Please contact We do not accept returns or exchanges without contact or request.
*International Return Policy
1. In the case of a return due to customer's convenience, the return shipping fee will be borne by the customer.
2.If we accidentally sent you the wrong size, we will cover the shipping cost.
3. No restocking fee will be charged to the consumer.
About product damage
Overseas shipping takes time, so please be sure to check the condition of the package when the product arrives. If you receive a defective, damaged or incorrect product, you must report it within 2 days of delivery or receipt of your order so that we can understand the situation and resolve the issue as soon as possible.
If the product you received is defective or damaged, and if you do not contact us within the return/exchange period, we will judge that there is no problem with the product, so please contact us without prior notice. Please note that we cannot accept the return procedure if the product is returned.
About product exchange
In order to deliver the ordered product to the customer as soon as possible, please complete the application procedure as soon as possible. Once the return/exchange procedure has been approved, you can place a new order.
About refund
After confirming the arrival of the returned product, we will check the stock of the product and inform you of the refund result. We will refund you once your refund request is approved.
We apologize for the inconvenience, but it may take some time to process the refund as it takes time for the bank and credit company to process the information. thank you for understanding.
If the product is not eligible for the return/exchange service, we are very sorry, but please note that we cannot accept returns/exchanges.
In addition, if the packaging of the product is damaged during transportation, we will provide evidence photos and request compensation from the logistics company.